I was talking with a friend the other day about used car salesman and just dealerships in general. I led in with the “they only want your money and to rip you off, they’re all the same!” and he begged to differ. He went on to explain how 1 dealership he knows of, Bruce Cavenaugh’s Automart a used car dealership in Wilmington, NC. Of course, I’m still a naysayer. I don’t believe any used car lot would ever go above and beyond for a customer (other than wanting more money).
He went on to explain he had a really bad car accident and when it came time for the insurance to cut him a check, he felt like the check wasn’t as much as it should of been. See, insurance companies have a funny way of “calculating” the value of a car and of course…more times than not,they low ball you! His friend said he reached out to the dealership where he bought the car and asked them what they thought. So the owner him self, Bruce, called the insurance company as an advocate on his behalf.
Wouldn’t ya’ know, the $12,000 check the insurance company originally was going to cut him turned into a $16,000 check!
To me that is amazing. This car dealership did not have to go out of it’s way to help it’s customer get more money back from the insurance company. But they did. This gave me a new found respect for car dealerships in general. Well, at least for the used car lot in Wilmington, NC that he mentioned.
If you’re reading this and you’re a dealer, you should learn from their example of outstanding customer service and go to bat for your customers with the insurance agencies as well!
Go ahead and check out this video below that goes over their inventory and if you’re in the Wilmington area, stop in and say hey!